Cancellation Policies for Recurring/Subscription Services
If your business bills your customer on a recurring basis (monthly, yearly, etc.), a customer may initiate a dispute or chargeback if they’re unhappy with the service or merchandise provided, or if they find it difficult to stop the recurring charges (i.e. cancel the subscription).
To avoid problems related to recurring transactions, be sure that your customers know how to contact customer support (who may be able to save the account) and ensure that your cancellation policy is easy to find and contains instructions on how to cancel. It’s important to make your cancellation policy clear and easily accessible to help avoid chargebacks
Here are cancellation policies for your consideration:
Cancelling your Subscription – Sample We’re sorry to see you go and would appreciate hearing about any problems with our service that are prompting your cancellation. Contact Customer Support at 0086-0591-22855952 or firstname.lastname@example.org . To cancel your subscription, please go to Your Account and click on the Cancel link. On the following page, you will be asked to confirm the cancellation.
IMPORTANT: You must continue processing your cancellation until you receive the final cancellation confirmation page. If you stop this process prior to receiving that page, your cancellation will not be processed.
Send an email to email@example.com with the following subject line: Cancel Account # insert your account number here. We’ll respond as soon as possible to confirm the account cancellation via email. Please note that cancellations via email may take up to three days from receipt of your request to process. Once your cancellation has been processed, you will not be billed again. A refund of your subscription fee will be pro-rated based on the date your cancellation was submitted. Please allow up to two weeks for refunds to appear on the credit card used to pay your subscription. If you have any problems cancelling your subscription, please contact Customer Support at 0086-0591-22855952 or firstname.lastname@example.org.
Cancelling your Subscription – In order to cancel your subscription: Contact Customer Support and request to cancel. Have your account number ready. Once your account has been cancelled, we will send you a confirmation email.
IMPORTANT: You are responsible for the full subscription fee in the month in which you cancel, i.e., if you cancel your subscription in August, you are responsible for August fees. Your subscription for that month remains active and fully functional until the end of that month. After the end of the month, your account will cease to work and you will not be charged again. It is not necessary to wait until the last day of the month to cancel your subscription. If you have any problems cancelling your subscription, please contact Customer Support at at 0086-0591-22855952 or email@example.com.